Monday, January 26, 2009

Thank heaven for NORMAL customers

Again it was crazy in the store yesterday. Very, very busy.

And lots of nice customer to balance out the whack jobs and the rude.

Had one guy come through, looking like he's contemplating why there is such a thing as navel lint. I ask him if he wants bags. Plain ignores me. So I said "I guess not." Then I ring his 4 or 5 items through and ask if he has an air miles card. He is already swiping his debit card. Great, except that I have to put the information in or we're going to be here a long time. Again, I ask if he has an air miles card, and he finally acknowledges me with a very well spoken (add nasal sound to this) "huh". I said "I guess not. Are you paying with debit?" (I knew the answer to this but I was a little pissed) No response. I lost him again. I just typed in the amount, said go ahead with a wave of the hand and sent him on his way, with a comment along the lines of "It wouldn't kill you to be civil."

I know, I know. Probably not the BEST customer relations skills but every once in a while you really want to smack them upside the head with a slab of bacon.

You know in a situation like that, I probably could have charged him twice as much on the debit card and pocketed the extra with out him even realizing it.

And then there are the customers that are SO HAPPY to see me working there that day. I don't understand where the fascination comes from. I guess I must be okay to talk to or something. Maybe its a refreshing change from some of the sour pusses we have at the store. It really makes the job easier.

Its the days when I see the regulars that makes the time go fast. When you deal with the customers that are there to just buy the food and get the hell out of the store, then the time drags.

There is something pretty special about doing your job and having customers that have gone through another cashier stop and ask how you are or just to say hi, and actually remember your name. Its also great when they come through your line and say things like "there's my ray of sunshine" or "I'm so glad to see you working today" or "I came shopping today hoping you'd be here."

All of the above were comments I got just yesterday!!

How can you not like this job!!

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