I was on express the other day and had about three people in line at the time. The second one was antsy and hopping from one foot to the other. She's getting frustrated with my customer who is using the debit machine. Our machines are slow and she's going "why is this taking so long?"
I gave her a look and she shut up. For 5 seconds. She starts encroaching on my customers space and really starting to bug me. Finally, its her turn and I ring in her ice cream. They were ice cream novelties and they have tax on them.
"I don't have enough money. Why are they so much?" I explain to her that there is tax on them.
"I wasn't told there was tax on them. I'm not paying it."
Okay, then you can't have them.
"Well, why do I have to pay tax." I explain that they are novelties, and NOT regular ice cream. (This is just the way our taxes are set up. If its considered food, like ice cream, then no tax. If it is a 'treat' then you get taxed.)
"Well, I'm not getting them. I'll go get something else." Okay, could you put these back please?
I void off her order and carry on. Five minutes or so later she is back. By now I have about 4 people (she's #5). Third in line is a young lady with more than eight items. Big deal, I can get them through fast and I am not in the mood to chase her out. Besides it would take as much time to clear her out as to check her through.
Well, Miss Ansty Pants starts saying "this is 1 - 8 you know." And "you should get out of the line" and "That's not fair."
Now, none of the other customers could care less, and most knew me. I told her that it was okay and to leave her alone. She says "Well, I was in here with 9 items and they chased me out of the line." I just gave her an over the glasses glare.
Finally one too many comments and I told her in no uncertain terms and in a pretty loud voice: "This is MY register" and stared her down.
That did it. She came through, paid and left. I have had this woman before and she has been a problem before. Better not try it again.
The crazy cat lady was the same way. Always pan handling in the neighbourhood but at least she was buying treats for her cat. She usually has three to four pouches and when asked to pay, lays this pile of change on the tray. It is hardly ever enough. Anybody she goes through ends up arguing with her about the fact that she doesn't have enough money, which ones does she want?
One day she came through me and she tried to bargain the price down. I just took the $5.00 bill out of her hand and gave her the change for her items. Since then, she either comes through me with enough change or goes to someone else and has the money. SO I guess she learned.
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Another customer one time was asked if she needed assistance for lottery. The first couple of times I asked her she looked at me like I was an alien, then finally says: "Yeah" She had her two young boys with her.
I said you meant "yes, please, didn't you"?
She didn't know what to do. I didn't see her for a couple of weeks and the next time she came in she came through my line and seemed very uncomfortable about having to face me. I acted like I didn't know her and treated her politely. She has been a changed person since. She is always pleasant. And the boys are nice too.
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As my husband always says to me "You can't fix the world". I say, "Yes, but I can sure as hell fix my corner of it."