Thursday January 27
Go to work. I am on # 6. That's the one I like to say is in the suburbs. You are the last cashier in the row and the way you stand your back is towards everyone so you don't see a lot. Good thing is that you are facing the bakery department and get to see them icing cakes and stuff.
First couple of customers, fine, then I have a lady buying two bags of the BOGO coffee. Scan the first then the second and it takes off, not $12.95, but something like $5.63. Still don't know what I was supposed to have done. I looked at the receipt as I did yesterday. If I had scanned another item there should be still be the proper negative right after the second bag. But there wasn't. Again I have:
+ $ 12.95
+ $ 12.95
- $ 5.63 Total $ 20.27
+ $ 12.95
+ $ 12.95
- $ 12.95 Total $ 12.95 (difference of $7.32 too much for the customer)
$7.32 too much, for us (again). Head cashier comes when I call her and she can't see what I could have done so we scan the coffee off again. We at first discussed the fact that if we had six positives we needed three negatives to represent the three lesser priced items in each pair. HC says to just take the coffee off and we'll leave it at that. The customer was happy and this time the computer put back what it took off (the $5.63)
Half an hour goes by and there comes this one older lady I really don't like to deal with. I have a lot of patience, especially for the older customers, but she just bugs me. I think its her voice or something but I really didn't want her to come through my register. She does, and the first thing that comes out of her mouth is that we have gotten rid of the chairs for the elderly folk to sit on.
This goes back to before we renovated the store. We used to have a spare chair for people if they were tired or winded or otherwise indisposed. This lady would come in, demand the chair, be a little ticked that she had to wait while we got it, and then proceed to buy some scratch lottery tickets. She would then settle herself into the chair to scratch her tickets. I understand that she may not get out much, but can't you at least sit out of the way (and keep your knees together or wear something a little longer). My first introduction to her was about three years ago when she plopped herself down opposite the end of my register where all my customers couldn't help but see her.
Anyway, I ring her order through, have to talk her through the interac process, again, and it comes back declined. I think, well maybe I mistakenly hit the button for credit instead of debit. We do it again; and again it is declined. I asked her if she had used the card any where before here. No. Well I'm not sure what could have happened, then.
Head Cashier has come over and offers to help. She asks if the lady has any cash and we can take that off and maybe the card will work then. We do it again and this time I look at the message and it says daily limit exceeded. So, I think what has happened is that maybe a trustee or something has put a limit on her account to protect her. Now we have to start taking groceries off. She had about $87.00 worth of stuff and only $35.00 in cash. That meant we had to get $52.00 off. She did ask if she could pay us the next day and I know she would have, but we just can't do that.
In the meantime, there was a man and his son waiting in line after her and then another one of my elderly fans came to the line too. She understood but the father was trying very hard to keep his patience and the son wasn't too pleased. To give him credit, he never said anything, but he sure was sullen.
By the way, these were my last three people before I was to relieve the express cashier for her break and then take mine after. So by now, what normally will take me a few minutes is up to ten. Its not that I am anxious for my break, because I will always stay to help customers. The issue is that the breaks are set in such a way as to not leave any shortage of cashiers.
I get through the two and thanked them for their patience. I had a nice little chat with my lady fan while doing her groceries, and she was concerned about 'declined' customer. I told her what I thought, about the protection thing.
Finally it is break time. Not for the express cashier though, as the time frame is now wrong and she has to wait for the next cashier to show up for her job. I walk past customer service and there's the customer sitting on her chair. She sees me and tells me I didn't give her one of her chickens. "One of them was free you know." I said yes I did give it to her and that she had asked me to put it in a separate bag as she was giving it to her friend. She remembered then and I took off before she could take any more of my break. I went out and tried to unwind in my car.
I had my break, played my scratch and sniff Crossword game, (won $3.00) and came back in. The elderly lady is still sitting there. I head back to my register and it actually didn't hit me until I got home, that she was playing her lottery tickets. I'm glad that she could do that but I have to admit that it also ticked me off. We had to scan off so many items from her bill and make these people wait so long. I got myself bothered because I hate having customers waiting like that and because the express cashier had to wait longer to get her break. And express is a place where you really want your break. Its fast paced and there is a lot of turning back and forth in it.
So, break is over and I have no more real incidents. Saw a few of my regulars and received compliments from most. (Not bragging, just saying).
* * * * *
This all brings me back to the original title of "Full moon last week???? Don't THINK so!"
I worked Tuesday, Wednesday and Thursday. The weird mojo was there on the Tuesday. I even mentioned to a couple of customers about the weird things happening and that if I didn't know better I would think it was a full moon this week. So, here's the last example of weirdness for my work week.
Towards the end of my shift, there is an announcement for security to go to aisle C. That'll perk your ears up. Didn't see anything but apparently they stopped someone from taking off with a whole buggy of steaks. $400+ worth.
The really stupid thing the guy did, because someone was watching and saw him panic, was that when he heard the announcement, he actually started to throw more steaks in a lot faster.
Are you STUPID?????
How did he think he was going to get to the front of the store, out the doors, and away in the (rutted in places) parking lot, with a buggy full of meat????
See, we can't charge him until he has actually left the store with the product. Technically, even though he is walking through the door, he could still come back and pay.
Thank heaven for the weird ones.