First off, we have a few new hires that are proving to be ....... interesting!?
I love (insert sarcasm) people that come in, work four or five shifts and start talking about how fast they are. Lets try to get accuracy before we even try to get some speed. Its important to treat the customer well. Its not to be talking to other cashiers (unless its for help) or, EVEN WORSE, to walk away from the register to go the the service desk to ask some one something that could have been done with a white phone!!!!!
Unless you have specifically gone to do something at the customer's request, stay at the register. Or if you can't get an answer for a price check ask the customer if they want you to go check it yourself, and do it in a timely fashion! ! !
Plain and simple.
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And another thing, we are supposed to take the last bag around to put in the buggy. Okay. This means that unless you have an empty register between you and the next cashier, you are going to probably be disturbing a customer.
That's not great but, for crying out loud, excuse yourself if you have to get past them. You should NEVER, EVER try to just push past. I don't care who you are or who they are. You don't push past!!!!! You ask them if you can slip by, you say excuse me may I get by or whatever is appropriate. I am so very fed up with our cashiers that do that. Even some of the more experienced (3 to 4 year) ones seem to not have manners sometimes.
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So last week I had this lady with a huge buggy load of groceries. She also had her son (12 years old?) and her daughter (7 ?) with her. Well the Mum realized she had the wrong milk and asked the son to go exchange it. ATTITUDE right away. "I don't know where it is" "why do I have to do it". Meanwhile the Mum keeps asking him to do it and he keeps ignoring. I finally got pi**ed myself and told him he better be back by the time I get to the end of the order. With that he gives me a sullen look and wanders off to get it. I keep on checking and filling bags which are now piling up on the end of my register. He returns to say there isn't any left. The Mum didn't buy that and goes to see for herself. She comes back with the right milk and says to him they must have put it out right after you looked, Spawn From Hell (or whatever his name was).
So now he's standing by the buggy and just playing with his hand held toy. I have no room for any more bags so I put a few in the buggy. He just looks on, like it's his duty to be a sullen little snot that needs a smack on the ***. Meanwhile the daughter had knocked something off by accident and picked it all up and apologized to me as she told me what she'd done.
Now the Mum spots this broom thing that she needs and hands it to me to scan in. I do so and then go to put it in the buggy but the little heathen is in the way. I told him to watch his head and swung it right above him into the buggy. I just gave him one of my best "if you were my kid" looks and he started to put a few bags in the buggy. The Mum seemed to be totally clueless as to what a little pri*k he was. Either that or she had given up. She didn't seem to notice the daughter being the opposite of the spawn.
Or didn't care! I don't know.
Even the next few customers in line were talking about this kid and all of them wanted to have a go at him.
I wonder if his name was Damien??
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I finally got a day time shift (by that I mean something that I got to go HOME in the daytime) this past week. It was nice. I get to see a lot of the older customers and they were obviously glad to see me. Especially when I got on express for a bit. Anyway, next week I am back to the late afternoon crap again.
Its not that I necessarily don't like that shift, its just that I keep getting stuck working with slowpokes and/or not enough other cashiers. Its a hard time of it either way, because I tend to draw a lot of customers to my register when they see how bad the other lines are. Some nights we have customers so deep you can't see the front end for people.
At least last week the finally gave us one more cashier. It helps a little; but if its two new people then its equal to one regular employee.
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One last thing I did to a new cashier yesterday. Not on purpose, although it turned into a good learning opportunity if he was paying attention. The customer was about to buy four of an item that was going to go on sale the next day. I decided to let him know that he could save a further $2.00 EACH by waiting one day. He was very appreciative and the cashier then had to void off the four items. that led to him needing a managers key because of the large amount voided.
See, if he had taken the time to look at next week's flyer he would have known that and scored brownie points with the customer.
Sort of like I did.
BWOOOOO HA HAHA
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