Further Adventures of TCFH

Well, I had the whole weekend off as it was the only time my brothers were available for Christmas. It was different. Instead of turkey they decided to have an Indian Christmas, butter chicken, goat curry, etc. Was pretty good but I missed the turkey and stuffing.

Anyway. While I was away..............


Turns out the CFH is not at all pleased with HEAD cashiers' choice of people being trained for customer service. The CFH is probably late 40's, early 50's, and the new customer service lady is about 22. WELL.......... That won't do.

So CFH is picking on her and being rude to her whenever she can get her by herself. As soon as head cashier comes out she's normal (for her, anyway) but as soon as she's gone the belittling comments start again. CFH is also yelling "can we get another cashier here", as soon as she has two people in her line. Seems that she thinks she shouldn't be the only one 'working'. Now, maybe head cashier has told one or two of the others to clean the front end, or do belts or garbage or whatever, and HC rules the front end when on duty. WE answer to HER, not the other way around. Doesn't matter the age or even seniority at that point.

It is up to HC to decide when and where the cashiers are needed. She is the one that has to make sure we are busy if a 'suit' comes in the store to check up on everything. She is the one that gets in trouble if things don't look right or whatever. Eventually it gets to us but she takes the brunt of it.

Seniority comes into play between CASHIERS, NOT between cashiers and head cashiers. SOMEBODY has to be in charge. SOMEBODY has to be the one to decide which cash is open, when another cashier is needed, when someone can go on break and where we are at all times.

And besides if another cashier is needed you should at the best call HC and see if she has one or at the worst just page for someone. Don't scare the crap out of the customers by yelling across the store.

Jeez, grow up woman.



So, an aside: Had two different customers comments yesterday. One said he hadn't been in here 'in a long time' and was not pleased to see that now that the renovations are done our prices went up. "I won't be back. I'm going to F------."

hadn't been in here 'in a long time' Do you think that maybe it is something called inflation???

Second customer had never been here before and said she loved the store and especially the size and selection. She wants to make us her 'regular' store.

Yeah, won another one over!!! She's worth two of Mr. Crabby Pants.