Friday, February 11, 2011

What the €%*+ is your problem???

I really like working in the beginning of the day. But not when a certain co-worker is on. Well, she was there today and it was okay. At first.

If you're one of the first cashiers in, the trays could still be in the office. So you stop at the office and check. I did that this morning and because I'm on audit I knew I had to sign something. I was told to go to 5. Knew that was okay. I stop at customer service to look for the slip to sign, (you sign when you take the tray and when you give it back) and there isn't one there. No biggie, I knew no one else had been on the register. So I start working and everything is good. I run out of customers and because I know they will jump on you if you're not 'busy', I grabbed my cloth and cleaner and started to clean some of the surfaces that don't get done often.

I then get a customer and while I'm doing his order, I notice that co-worker comes out and talks to another (superior to me) co-worker. Next thing I know 2nd co-worker is telling me that when I get done with that customer could I put some of the spices or candies out. (restock shelves) Sure, says I. I got so far as to pick up a box of Tic Tac and get all of three feet when a customer comes up. I serve him and then they just kept coming. The box made it all the way from register 7 to register 6.

I never did get back to it. I know who wanted me to do restock. I guess because I showed initiative and was making myself busy we had to find something else for me to do. WHATever!!

Time passes and its getting close to my break. Now, I like to have my break as far past halfway as I can. It makes the day go faster. They like you to have it halfway through, but I don't remind them unless I am really hurting and need to sit for a while. Or if its a time of the day when we have a few more cashiers in and break times have to be co-ordinated.

As I said I'm not too worried about it and I'm working along with about three items to scan when I hear the printer make a funny sort of noise. It tells me that its out of paper. I look inside and it has almost a full roll. So I reset the roll, close the lid and wait for the sound it makes when its ready. No sound!!??

I try it again and it is making a noise like the head is running back and forth. That's not normal. So I look inside, again, and think maybe its the roll. I tried a brand new roll and it made its happy sound. I thought we were up and running so I continue to scan but keeping an eye on it. Now it is taking a lllllooooonnnnngggg time to process each function. It would scan, then it would print part of the item, then the next part, then the total. These things usually happen within a second for each item. But now its taking more than ten seconds to do each step. I get through the gentleman's order and ask him if he needs his receipt. Thank heaven he says no. I finally get his receipt about two minutes later. I call head cashier and explain the problem, told her I did all the things necessary that should have got it working but that it isn't and its making a noise like I've never heard before.

She comes out and fiddles with it a minute and then tells me to try it again.

I start the next customer and and it is still sick. The printer head is running back and forth, again, for each step that the computer is making. Unfortunately it is not able to do more than one thing at a time. Head cashier told me I'd have to reboot it. I was hoping that it would remember the items if I scanned a few of them in a row. It wouldn't, so I have to do one item, wait, the next item, wait, etc. The lady is being very patient but says to me that she is on her lunch (but she realizes that its not my fault and just has a 'why did this have to happen now' look on her face).

I had already closed down because this wasn't going to be a fast fix. I went to the office and asked head cashier if I should take my break as there is downtime while it reboots. She tells me to move to number three for now, until the other cashier's break is done and they'll try to fix it. Other cashier says she'll be done in a few minutes. Fine by me; the more time that goes by before break is less time to work after.

Sure enough, get through a few customers and its break time. YAY ! ! ! ! !

Come back and its still not a happy computer even after a reboot. I get to stay on three and I'm working away having a good time with customers as always. Get to a blank spot for maybe five seconds, and then I see a customer at the entrance to my register. Suddenly, I am paged to pick up the white phone (like the bat phone but not as adventurous). I do so and I am told that "if I don't have a customer, can I do something?"

I said "I have a customer right now!!!!"

"well . . . . . . keep busy."

$)*^%^*)*&%$#%*)@_(#&%@(@_!@(*!#

Which is what lead to the title of this entry.

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