Except, the last full moon, which was January 19th, it stayed very quiet at the store. Suspiciously quiet.
Oh well, you take it as it goes and think 'great we escaped this month.'
Fast forward a week:
Wednesday January 26.
W E I R D ! ! ! ! ! ! ! !
Doing my job, minding my own business and scanning groceries. We had a 'buy one, get one sale free' going on. The way they have it set up in the computer is that you scan the more expensive item, then the other item and the computer takes the total of the lesser priced one off.
Been working fine until this nice man comes through. He has four steaks and two roasts (all bogo). I put the steaks through 1st price goes on, 2nd price goes on, and cheaper item immediately comes off again. It shows on the tape as a positive and a corresponding negative.
When I scan groceries I sort as I go and have my eye on what's coming next and where it will fit in the bag I'm working on. So, I had done his steaks and left the roasts till last. I scan the first one ($16.38), price goes on, scan the 2nd one($13.47), price goes on and a price goes off.
Yeah. Except that instead of taking off the price of the roast , it takes the cheapest steak ($2.79) off again. WTF ! ? ! ? ! ??? I look again to see if I may have accidentally scanned one of the steaks again, but I couldn't as they were already bagged. So I scanned the steak again to put it back on and it puts the $13.47 on but then takes $7.43 OFF.
Now, the tape looks like this:
+$16.38 (more costly roast)
+$13.47 (roast added to bill)
- $ 2.79 (price of roast taken off)(not)
-$13.47 (roast removed from bill)
+ $ 7.43 ($2.79 added) (not)
Total = + $21.01 for us. (Customer gets screwed)
Now, I am totally confused. I have been a cashier most of my life so I know how the math is supposed to work and this ain't it.
SO, what you should have is enough negatives to equal the positive cost of the lesser items in each pair. Nay nay!
I have no idea what happened. I call head cashier to show her. She has no idea either. She asks did I mistakenly scan the steak again. No.
Did I do the roasts in the wrong order. (no, and doesn't make a difference anyway. I've tried it with the cheap one first and it still takes the lesser amount off).
Are they for sure the right roasts, as in both Angus beef, both top round, etc. Yup, says I.
Call the computer input person then. So I do and she comes over and tells me she doesn't know what I did and that it must be something wrong with my computer. Call the computer room ? ? ? (she's the computer room)
I end up sending the customer off with head cashier to do all the math again, with a calculator and see what is going on. Mainly it was to make sure the man got the correct bill.
I move on to the next customer and every thing is fine for a the rest of the shift. Few odd people, but they are there all the time anyway.
* * * * *
You know, this is way longer than I planned and I have to go make some supper before the hubby passes out due to starvation.
I'll write the rest of it later today, or tomorrow.
Sorry for the length.
No comments:
Post a Comment