Well, It has been a rather trying couple of months at the store. I was beginning to feel better about summer being over when they messed it up again.
See, with students away in the summer we are down to the regular customer base. But this year, whether because of the economy or what, we seemed even quieter than normal. SOOOOO...... The answer is that head office cuts hours.
And cuts hours, and cuts hours.
I usually average around 20 or 22 a week, but to be down to 13 ??!!! Why bother?
So it was tense and when we were crowded you'd be working like crazy to cover for the lack of bodies. Causes quite a lot of stress. When you add onto that the fact that some of the younger girls have no idea about responsibility etc, it was not a pleasant few months.
We had one new girl that came 'recommended' from another store. Bull doo doo!!
She was so bad. Didn't like to work, yapped all the time, late to work, early to leave, too long for breaks, no idea of courtesy, too loud, and very inconsiderate. She was pretty though, so she at least has that to fall back on.
Well, two weeks ago was the final straw for me. The hours were just starting to pick up and I was scheduled for a late afternoon, over the supper-time-crowd, shift. We were SO freakin' busy and we had only two cashiers, myself and express. She finally shows up 45 minutes late and is standing around yapping. I snapped at her to get on a register and start working. Turns out she was going on express. So it was no immediate help to me. Luckily the head cashiers were able to come out from doing office work and help.
She gets on express, the head cashiers are working and we get the crowd down. The other girls start to come in and they are all of the same approximate age and go to school with Miss Yappy Pants.
AND so the talking starts. No working, but lots of talking. The rule with express is that you stay on that register! No if and or buts. You are to be there at all times for customers. You can walk away a little bit but you have to be ready to work when the customer shows up. Simple!!
Part way through the evening, she was given a break. She sort of really didn't have one coming because of being so late, but head cashier thought she's give her ten minutes to at least go to the washroom. Doesn't she take 20 minutes and only that short because Head cashier paged her back to the register!!!!
She works for another ten minutes or so, and the next thing I know she is all the way down at number 6 talking to the girl who just got braces. I've got a line up, and the other young cashier is listening to the story. Head cashier comes out and tells Yappy Pants that she has a customer at express. Doesn't YP just ignore her.
I was fit to be tied!! I have been working my butt off, no easy feat in itself, and the other three girls on the registers are doing squat!! For some reason customers are lining up at my register, and even though the lights are on at the other ones they keep coming to me. I keep telling them that the other registers are open, mainly so they don't have as long to wait. They actually look disappointed (confused) when I say the others ARE open. I guess they impression wasn't that they were.
Finally, I go on my break and I was so close to saying that's it, see ya' later.
I came in early the next day, because I was so livid about the way they were treating Head cashier and myself. I talked to the boss and told him I wouldn't work with her ever again.
She's gone.
Good thing, too. I think it has opened the eyes of a couple of the others. About time they realized that this is a JOB! You have to be responsible. Heck even the 'always late girl' has been on time the past two weeks.
That's it for now. Got to get ready to go to work.
More stuff later. And I'll try to not be so delinquent in my posting.
No comments:
Post a Comment